Frequently Asked Questions
What types of products does Velografik offer?
We specialise in unique cycling-themed gifts, including t-shirts, sweatshirts, hoodies, and mugs. All our designs are created with cycling enthusiasts in mind!
Are your items printed on demand?
Yes! All our items are printed to order. This means we don't hold large amounts of stock, which is better for the environment and reduces waste.
How do I find the right size?
We provide a detailed size chart on each product page. Please refer to it before placing your order to ensure the best fit.
What if I ordered the wrong size?
As our items are printed on demand, we cannot offer exchanges for incorrect sizes. Please refer to our size chart carefully before ordering.
How long does it take to process and ship my order?
Once your order is placed, our team begins the printing and preparation process. As each item is made to order, please allow 2-5 business days for production. After your order is ready, it will be shipped promptly. Delivery times vary based on your location, with domestic orders typically taking 3-7 business days.
What is your return policy?
Due to our made-to-order model, we do not accept returns for buyer's remorse. Returns for products, including size exchanges, are offered at our discretion. Claims for misprinted, damaged, or defective items must be submitted within 30 days of receipt. Please contact us before initiating any returns.
How much does shipping cost?
All our products are shipped free of charge.
Do you ship internationally?
No, Velografik ships to UK locations only. If you are a resident of the UK but outside the mainland (excluding Northern Ireland) please contact us for assistance.
How can I track my order?
Once your order has been shipped, you will receive an email containing a tracking number. This allows you to monitor your package's journey. If you encounter any issues with tracking or need assistance, please reach out to our customer support team.
What should I do if I provided the wrong shipping address?
If you provide an insufficient address, the shipment will be returned to our supplier facility. You will be responsible for any reshipment costs once the updated address is confirmed. It is crucial to double-check your shipping information before finalizing your order.
What if my order is delayed or lost in transit?
If you experience any issues with your delivery, please contact our customer support team. We will do our best to resolve the issue promptly.
Are there any items that cannot be returned?
Yes, items made to your specifications or clearly personalized are not eligible for return under certain regulations.
Is my payment information secure?
Yes, we use secure payment gateways to protect your personal and financial information. Your data is encrypted and handled with the utmost care.
How can I contact customer support?
If you have any questions or require assistance, please feel free to contact us. Providing relevant details in your message will help us assist you more efficiently.